Refund & Cancellation Policy

VieBoost gives you 15 days free trial (no card) before any charge — you try the full product first. Refund terms then depend on how you paid:

💳 International card (Paddle): 14-day full refund, no questions asked.
🏦 Bank transfer (VietQR): no change-of-mind refund (you already had 15 free days), but we always refund for double charges, wrong amounts, or a service fault on our side.

1. Free trial — no card, no charge

Every account can activate a 15-day free trial of the Basic plan inside the app — no payment card required (one trial per account). When it ends, your account drops back to Free automatically; nothing is charged because there is no card on file. You experience the full product before paying anything.

2. Refund terms by payment method

2A. Bank transfer (VietQR) — Vietnam

Because you already had a 15-day free trial to evaluate the product, paid plans bought by VietQR are non-refundable for change of mind (e.g. "found another tool", "don't use it anymore", "changed my mind").

We do refund, in full, in these cases:

• Double charge / wrong amount — you were charged twice, or more than the plan price
• Service fault on our side — the service is unusable due to a defect caused by VieBoost (not your device/network)
• Charged after cancellation — you were billed for a cycle you cancelled or never requested

Refunds are sent back to the exact bank account that paid, within 5–10 business days. Your statutory consumer-protection rights under Vietnamese law are not affected by this policy.

Note: VietQR plans do not auto-charge — there is no stored card or mandate. You will never be charged by surprise. Before a plan expires we email you a renewal reminder; if you don't pay, the account simply returns to Free.

2B. International card via Paddle (Visa / Mastercard / JCB)

Card subscriptions are processed by Paddle (our Merchant of Record). You have 14 calendar days from the charge date to request a full refund — no questions asked, no conditions (this meets and exceeds the EU 14-day "right of withdrawal"). After 14 days, change-of-mind refunds no longer apply, but the fault/double-charge cases in 2A still do.

2C. When you get a refund — at a glance

Yearly plans: same rules. Card — full refund within 14 days of the charge; after that, change-of-mind is not refundable even if used only a few days. VietQR — no change-of-mind refund at any point (you had the free trial first); a genuine service fault is still refunded pro-rata for the unused months.

3. How to request a refund

If you're signed in, the quickest way is Account → "Payment issue?" — pick the reason and send. Or:

1. Email [email protected] with subject "Refund request"

2. Include: your account email, the payment method, and the approximate charge date (for VietQR, the sending bank account if possible)

3. We confirm receipt within 24 hours and process eligible refunds within 5–10 business days back to your original payment method

4. After a refund is issued, your account reverts to the Free tier

4. Cancellation

VietQR: nothing to cancel — simply don't pay the next renewal. Your paid features stay active until the current cycle ends, then the account returns to Free. No further action, no charges.

Card (Paddle): go to Dashboard → Subscription → Cancel to stop future auto-charges. Paid features stay active until the end of the current cycle, then drop to Free. Your data stays intact (subject to Free limits).

5. Renewal

VietQR: does not auto-renew. We send a reminder email before expiry; you renew by paying again via VietQR. If unpaid by the expiry date, the account returns to Free (no grace charge).

Card (Paddle): auto-renews each cycle (monthly/yearly). If a card payment fails, we retry over a few days while keeping your features active; if it keeps failing, the account drops to Free.

6. Bought via Google Play / App Store

If you ever subscribe through Google Play or Apple App Store, refunds are handled directly by Google/Apple under their own policies. Contact us first — we'll help you initiate it on the correct platform.

7. Disputes & chargebacks

Card payments: please email us before filing a bank chargeback — we resolve almost all requests within 1 business day. (Bank transfers via VietQR are not reversible by chargeback, which is exactly why we commit to fast, fair manual refunds for the eligible cases above.)

8. Changes to this policy

We may update this policy; changes are posted here with a new "Last updated" date. Existing paid customers keep the refund terms they agreed to at their most recent charge.

9. Contact

Operator: Lê Khả Thanh (Vasbook)

Address: Chung cư Xuân Mai Complex, Phường Yên Nghĩa, Thành phố Hà Nội

Refunds + support: [email protected]

Response SLA: 24h (Free) · 4h (Pro) · 1h (Business)

For full terms see Terms of Service. For data handling see Privacy Policy.